Faq Help Center
Friendly Mart LTD — Helping You Shop with Confidence
Warranty Program
To file a warranty claim with Friendly Mart LTD, simply contact our customer support team with your order details and a clear description of the issue. Please include photos or videos of the product showing the defect to help us quickly assess your claim
Our warranty covers manufacturing defects and workmanship issues in our products, including clothing, boots, backpacks, and shelters. If you receive an item with a fault caused during production, we will offer a replacement or refund according to our return policy.
At Friendly Mart LTD, we offer reliable and secure shipping options across the United Kingdom to ensure your order reaches you safely and on time. We typically provide the following shipping methods:
Tracked Shipping: All orders include tracking so you can monitor your parcel in real time.
Standard Delivery: A cost-effective option with delivery within a few working days.
Express Delivery: Faster shipping for customers who need their order urgently.
At Friendly Mart LTD, we aim to ensure complete customer satisfaction with every purchase.
If you are not fully happy with your order, you can request a return within the specified return period after receiving your item. To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging.
At Friendly Mart LTD, free shipping typically applies only to the delivery of your order and does not automatically include return shipping costs. If you need to return an item, the return shipping fee may depend on the reason for the return and the condition of the product. In some cases, such as damaged or incorrect items, we may cover the return shipping costs.
At Friendly Mart LTD, purchasing a gift card is quick and simple. You can select your preferred gift card value from our available options on the website and add it to your cart just like a regular product. After checkout, the gift card will be delivered electronically to your email address or the recipient’s email, depending on your selection. You can then use it instantly for shopping on our store.
At Friendly Mart LTD, we offer coupon codes from time to time to provide extra value and savings to our customers across the United Kingdom. Coupon codes can be applied during checkout on eligible products only. Each coupon may have specific terms such as minimum order value, product restrictions, or an expiry date.
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Returns & Exchanges
Yes, at Friendly Mart LTD, we regularly offer sales and special discounts to provide better value to our customers across the United Kingdom. Our sales may include seasonal discounts, promotional offers, and limited-time deals on selected products such as clothing, boots, backpacks, and shelters for both men and women.
At Friendly Mart LTD, our return process is designed to be simple, transparent, and hassle-free.
Once you contact our support team to request a return, we will guide you through the next steps. You may be asked to share your order details along with photos of the product if required.
After your return request is approved, you will be instructed on how and where to send the item back. Once we receive the returned product, our team will inspect it to ensure it meets the return conditions.
Yes, at Friendly Mart LTD, you can return or exchange your order if it meets our return policy conditions.
If you are not satisfied with your purchase, you may request a return or exchange within the allowed return period after delivery. Items must be unused, in original condition, and returned with their original packaging.
Once we receive and inspect the returned product, we will process either a replacement (for exchanges) or a refund according to your request and eligibility.
At Friendly Mart LTD, we operate as an online-only store based in the United Kingdom, which means we do not currently have physical retail shops or local franchise stores in other countries. However, we do offer international online shipping, so customers from different countries can place orders directly through our website and have their products delivered to their address.
At Friendly Mart LTD, discount codes are generally applied to the original order and cannot always be reused for exchanges. If you are exchanging an item for the same product or a different size/color, the original discount may not automatically carry over, especially if the promotion has expired or was a limited-time offer.
At Friendly Mart LTD, we’re always here to help you. If you couldn’t find the answer you were looking for in our FAQ section, feel free to reach out to our customer support team. We’ll be happy to assist you with any questions related to orders, shipping, returns, payments, or our products.
At Friendly Mart LTD, our warranty covers manufacturing defects and workmanship issues in our products, including clothing, boots, backpacks, and shelters. If your item has a fault that is caused during production or due to a material defect, you may be eligible for a replacement, repair, or refund depending on the assessment of your claim.
At Friendly Mart LTD, filing a warranty claim is simple and straightforward. To start your claim, please contact our customer support team with your order details, a description of the issue, and clear photos or videos showing the defect in the product. This helps us quickly understand and verify the problem.
At Friendly Mart LTD, we offer reliable and flexible shipping options across the United Kingdom to ensure your order is delivered safely and on time.
We typically provide the following shipping methods:
International Shipping (where available): Selected orders can be shipped outside the UK depending on location and availability.
Standard Delivery: A cost-effective option with delivery within a few working days.
Express Delivery: Faster shipping for urgent orders, delivered in a shorter time frame.
Tracked Shipping: All orders include tracking so you can monitor your parcel in real time from dispatch to delivery.
At Friendly Mart LTD, we aim to provide a fair and hassle-free return experience for all customers across the United Kingdom.
If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order, in line with standard UK online shopping practices. Items must be unused, in original condition, and returned with their original packaging.
Once we receive and inspect your returned item, we will notify you regarding approval. If approved, your refund will be processed to your original payment method within a few working days.
At Friendly Mart LTD, free shipping applies only to the delivery of your order and does not automatically include return shipping costs.
If you need to return an item, return shipping may be chargeable depending on the reason for the return. However, if the item is damaged, defective, or you received the wrong product, we will cover the return shipping costs and provide full support for a replacement or refund.
At Friendly Mart LTD, purchasing a gift card is quick and easy.
Simply visit our website and select the Gift Card option from our products section. Choose your preferred value, add it to your cart, and proceed to checkout as you would with any regular order.
Once your purchase is completed, the gift card will be delivered digitally to your email address or the recipient’s email, depending on your selection. You can then use it instantly for shopping on our store.
Shipping & recent orders
At Friendly Mart LTD, once your order is confirmed and processed, your package is carefully packed and dispatched through our trusted delivery partners.
All orders are shipped using reliable courier services within the United Kingdom to ensure safe and timely delivery. After dispatch, you will receive a confirmation email with your tracking number so you can monitor your package in real time
At Friendly Mart LTD, if your tracking status shows “Delivered”, it means the courier has marked the package as successfully delivered to the address provided at checkout.
In some cases, your parcel may have been:
Delivered to your building’s front desk or security
Left in a safe place (porch, mailbox, reception, or with a neighbor)
Received by someone at your address
At Friendly Mart LTD, delivery times depend on the shipping method selected at checkout and your delivery location within the United Kingdom.
Standard Delivery: Usually arrives within 3–7 working days
Express Delivery: Usually arrives within 1–3 working days
International Shipping (if applicable): Delivery times may vary depending on the destination country, typically 7–14 working days
At Friendly Mart LTD, business days refer to the standard working days used for processing and delivering orders.
Business days are typically Monday to Friday, excluding weekends (Saturday and Sunday) and public holidays in the United Kingdom.
This means that when we mention processing or delivery times in business days, weekends and holidays are not included in the calculation.
For example, if your order is estimated to arrive in 3–5 business days, it will be counted only on weekdays.
If you have any questions about delivery timelines, our support team is always happy to help.
At Friendly Mart LTD, you will be notified as soon as your order has been shipped.
Once your package leaves our warehouse, we send you a shipping confirmation email that includes your tracking number and courier details. You can use this tracking number to monitor your delivery status in real time.
In some cases, you may also receive SMS updates if your contact details were provided at checkout.
If you haven’t received a shipping confirmation yet, it usually means your order is still being processed. Processing times may vary depending on product availability and order volume.
For any concerns, our support team is always available to assist you.
At Friendly Mart LTD, it is normal for tracking information to take some time to update after your order has been shipped.
Once a package is dispatched, courier systems may take 24–72 hours to scan and update tracking details in their system. During this time, your tracking number may show as “pending” or “no information available.”
Other common reasons for delays include:
The parcel is still in transit between courier facilities
Weekend or public holiday delays
Temporary system delays from the courier provider
